What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please check our this page, and if applicable, let us know by completing our Returns Request Form within a week after receiving your order.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please complete our Returns Request Form with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know by completing our Returns Request Form within 7 days after receiving your order. Include your Order Number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Returns Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).
Alphajay does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – Please contact us before returning any products. Except for Customers residing in Brazil, we do not usually refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges may be offered at our discretion (see below). Customers residing in Brazil and regretting a purchase must complete our Returns Request Form within 7 days after receiving your order and express your wish to return the item and providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Buyer’s Remorse & Size Exchanges – Wrongly ordered sizes won’t be eligible for refunds. We make everything On-Demand, so requesting a size exchange would mean producing an entirely new product. However, we will try and be as accommodating as reasonably possible, therefore please complete our Returns Request Form within 7 days after receiving your order and we’ll do what we can to assist.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalised;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Alphajay reserves the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.